Te Anau Holiday Park Policy 

Please find the answers to our most frequently asked questions below. Can’t find what you’re looking for? Please don’t hesitate to contact us.

Reservation Policy

At the time of reserving your accommodation with Te Anau Lakeview Holiday Park, Credit Card details are required from which the first night’s accommodation will be debited to confirm your booking. The remaining balance will be charged 2 days before check-in.

Rooms and facilities are not to be occupied until you have registered at the reception.

Reservations made via third-party websites, such as Online Travel Agents (OTAs), are subject to that particular website’s booking policies.

Credit Card Policy

Your credit card will be charged for the first night of your booking at the time the reservation is made. This payment will be taken via our secure Wind Cave facility (formerly Payment Express). The name that will appear on your statement will be Te Anau Holiday Park LTD

Cancellation Policy

General Cancellation policy is advised at the time of booking, if booking via a third-party or OTA (Online Travel Agent), please read booking conditions carefully as these policies can vary.

DIRECT BOOKINGS CANCELLATION POLICY:

  • Cancellations made more than 24 hours before arrival: Receive a refund of deposit charged less a 10% admin fee which is calculated on total booking cost.
  • Cancellations made within 24 hours of arrival: No refund – full accommodation cost will be charged.
  • Cancellations for reservations made via third-party websites are subject to that website’s cancellation policies.
  • In the event of a No-Show, full accommodation costs will be charged. We will endeavour to contact the guest to clarify. Unforeseen circumstances may be taken into consideration.
  • Non-refundable rate. Full payment taken at time of booking, no refund is available for this rate type, no further discounts available.

Activities Booking Policy

Full payment is required at the time of booking. All activity bookings are subject to availability. Cancellations and refunds are at the discretion of the tour operator (most require a minimum of 48 hours’ notice).

Important Note: Prices, discounts, and rates as shown on this website are subject to change without notice – charged at rate valid at the time of booking.

Rates are in New Zealand Dollars and all include GST

Noise & Disturbance

We ask that you respect other guests by limiting noise made after 10.00pm. Antisocial behavior shall not be tolerated and a behavior charge of $50.00 per person may be deducted from your credit card if you are causing a nuisance.

No noise will be tolerated after 10.00pm.

To address issues relating to safety, noise, disturbance & nuisance. Te Anau Lakeview Holiday Park & Motels reserves the right to:

  • Collect credit card details as security and/or request payment of a security bond by individuals or a group
  • Refuse entry to individuals or a group
  • Remove individuals or a group without a refund
  • Request payment to fix, clean, or replace damaged, spoiled, or destroyed property
  • Failure to provide valid credit card details as security will result in refusal of entry

Privacy Policy

This page explains our approach to privacy on our website and how it affects you. In short, the following applies:

  • We collect anonymous usage statistics about your visit, for example, which pages you viewed on our website.
  • If you share personally identifiable information with us we take great care to keep it safe and we’ll never share it with others without your express permission.
  • We never share your data with third parties except to help us deliver our services.

In more detail:

WEBSITE: We regularly review our website and make updates as appropriate. The website uses the HTTPS protocol. Credit card payments will be taken via our secure Windcave facility (formerly Payment Express) Facility.

COOKIES: Like most websites, we use cookies. Cookies are small pieces of data that websites store in their visitors’ web browsers. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies”. Cookies help to improve our services and give you a better experience. For example, they can show us which pages people visit most often, and which are not getting as much attention. If you wish to block cookies you can do this in your browser settings

EMAILS: If you provide us with your email address we may send you emails, either in reply to specific enquiries or to tell you more about our services. You can opt-out of any communication at any time. Te Anau Holiday Park & Motels will not, except as required by law, share this information with any other third parties without your permission. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our services.

GOOGLE ANALYTICS: We measure visitors to our website using Google Analytics. This records anonymous information about pages viewed within our site, how we were found, and other basic information that shows somebody visited our site.

BOOKING ENGINE: We use a product called RMS to take secure bookings through our website. We use this supplier working in conjunction with Windcave to provide you with a reliable, seamless, and secure booking process. Any personal information you share when making a booking will be shared with RMS and Windcave to process your order.

YOUTUBE: We may embed code that YouTube provides to highlight our accommodation, attractions, and tours around Te Anau

PERSONAL DATA: You have legal control over your personal data, and so you may at any time:

  • Get a copy of any personal data we hold about you
  • Have any incorrect, inaccurate or incomplete data corrected
  • Ask that personal data be erased when it’s no longer needed
  • Ask that your data is not used for marketing purposes

If you need to do so then please get in touch with us using the details below.

If you have any questions about this privacy policy or your personal data, please contact us by email at res@teanau.info, or write to us at: Te Anau Lakeview Holiday Park & Motels, P.O Box 81, Te Anau, New Zealand, 9640